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Conditions and Return Policy

In case of problems the customer may cancel the order simply by notifying by e-mail at info@primoaperitivo.com, provided the same is not yet processed.

As it expressed in the Community legislation on the right of withdrawal, primoaperitivo.com provides that this right is exercised only by individuals (consumers) and can not be exercised by legal persons and natural persons acting for purposes related to a business .
In all cases where it is possible to apply the right of withdrawal the consumer is entitled to cancel the contract within 10 working days of receipt of goods, returning the asset to which the withdrawal to primoaperitivo.com, which will have to repay the price of the returned goods.

The right of withdrawal is recognized by primoaperitivo.com prior notice which expresses the will of withdrawal by the consumer; It said intention must be communicated by mail to: info@primoaperitivo.com

The letter should contain the following information and documents:
declaration of will to implement the right of withdrawal;
in case of partial withdrawal, explicitly indicate the items being returned.
bank details of the bank account on which will be made from the reimbursement whiskyandco.it. The credit will be made as soon as possible no later than 30 days after receipt of the returned goods.

The shipment of returned products primoaperitivo.com provides that the products are placed in the casing or original packaging. primoaperitivo.com has the right to refuse the returned goods when it is not received in original packaging.

The goods must be sent, at the expense of the consumer, within a maximum of 20 days of receipt to the following address:

Whisky & Co – Via Margutta 28/29 – 00187 ROMA

The right of withdrawal is excluded: the purchase of goods made to measure or personalized by primoaperitivo.com according to the specific demands of the customer (see gift boxes for example) or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly; for products not delivered to the Customer’s absence from the place of delivery and for those who at the time of their withdrawal are altered or damaged by the delay caused by the Client.

If the withdrawal is carried out according to the terms and conditions above, the amount already paid for the products is credited to the buyer using the same payment method he used on the website to complete the order.